Credit where credit is due
posted in Frustration, The Move |My PalPal change-of-address rant garnered many similar complaints. The one that really caught my eye, though, was Del’s link to a similar complaint by someone who is using PayPal to accept registration fees for a conference. Ack!
Since I had everyone in my corner, I was feeling righteous.
Since everyone had said that they had similar problems and finally gave up, I was not feeling hopeful.
But I had sent out a plaintive missive to PayPal help, via their website form:
Surely this isn’t an unusual question!
We’ve moved. I want to update my address and phone number. But in order to update my address and phone number–you have to contact me at my old (NO LONGER VALID!!!) phone number or address!!!
I call the customer service phone number as suggested. I go to
“update/change account information”…then it tells me to go to the website!Sorry for all the exclamation points, but I am getting EXTREMELY
FRUSTRATED.My husband has had the same problem with his PayPal account.
Please help. PLEASE.
And you know what?
I got a response.
From a real, live human being!
And she was nice and understanding!
And she “reset” my account!
And I was able to remove the old address, *poof!*
And I was able to remove the old telephone number, *poof!*
And I was able to even change the primary email address, so I no longer have to log in using the old address (which will be defuncticated while I am off visiting OmegaGranny)!
So, I have to give PayPal a halfhearted pat on the back. The pat on the back is because they did help. The halfhearted part is that they shouldn’t have needed to help. This is not an unusual request, I am sure; there must be thousands of people registered with PayPal who move every month. They need to fix their system, because it should not require me getting frustrated and having to contact their help desk to get this fixed.
